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Questions, curiosity, or just want to be part of something special, we're all ears. Find your answer below or send us a message and we'll get back to you within 2 business days.
For sponsorship or promotional inquiries, please contact: Mitch@SomeoneGreat.com or Jen@SomeoneGreat.com
Our warehouse may take up to two business days to process in-stock orders before being shipped.
Some of our releases are preorders and this is typically noted on the product page and/or checkout
page.
Our warehouse is closed on weekends and holidays, and orders are only processed on weekdays.
Domestic orders typically arrive within three to five business days from when they leave our warehouse.
You’ll receive an email with your tracking number when your order ships. The shipping method for free shipping orders is at warehouse discretion.
At this time, we don't offer international shipping.
If your order arrives damaged or defective, please email us a description of the problem and photos within 48 hours of receipt of your order and we will ship you a replacement.
If we made a mistake and you did not receive the product or size that you ordered, please notify info@herovolley.com with your order number, a photo of the packing slip included with your shipment, and we will ship you the correct item.
If you received the item that you ordered, but decide later that you need a different size, please email us for a return authorization (RMA #) within 30 days of receipt and ship the item back to us with the RMA # clearly noted. You will have to pay for shipping the item back to us, but we will pay to ship the new item out to you.
Please note that sale items are final sale and cannot be refunded or exchanged unless defective.
Online orders may be returned for refund (less shipping) within 30 days of receipt. Exchanges and returned items must be in unworn condition.
Please send returns and exchanges to:
Hero Volley Returns
601 Brush Street
Oakland, CA 94607
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Please note that sale items are final sale and cannot be refunded or exchanged unless defective.
We do not offer price matching for our own products. Unfortunately, we are unable to refund the price difference or apply discount codes retroactively to previous orders that were placed before a sale.